Upselling and cross-sellingare 2 ways to increase your HVAC business’ revenue. Upselling encourages customers to purchase higher-quality items or services that provide them greater benefits than more basic options. Cross-selling suggests customers purchase other products in conjunction with the primary product they chose.
You know that in the HVAC/R
business, it is imperative to make a great
first impression on each prospective customer to beat out the competition and close on everysale.
Yet contractors often put all
their effort on closing the deal by beating out their competitors on price
instead, leading to a lose-lose situation where profit is reduced, and finishing
the job in the professional way customers expect is put at risk.
Consider also the effect that giving customers a paper proposal may have on your ability to close on sales.
Martin Bertrand started his Plumbing and Heating Company 13 years ago in Ontario, Canada, and has expanded his business to include 32 employees. He has been using OnCall Air since March of 2018 with great success.
Before using OnCall Air, Martin and his team used to write all proposals by hand, giving his customers only “the option we thought was best for the client.”
But even writing a one option proposal took him a lot of time! As he describes, “I’d have to leave my customer’s place, go back to the office, write up the proposal which would take me another thirty minutes and then I would send the email.” And he was not done! Then he would have to call the customer back and try to explain his paper proposal over the phone.
Then he decided to try OnCall Air and its awesome features…
Hundreds of HVAC contractors across the country are closing millions in sales every week through OnCall Air, the HVAC Sales platform that provides your customers with the buying experience they now expect. Contractors who use OnCall Air, close more sales, drive higher value and save precious time.