Series: Learn How to Use the Website Like A Pro – Tip #9 Parts List

Do you repair or replace equipment? We know that when you are repairing equipment it is imperative you have the correct parts. Our parts look up tool has always been available on our mobile app but now you can look up parts on the website. Easily search and order parts for whatever repair or replacement you are working on. Want to get started today…. Easy. Login to your East Coast Metal Distributors account and follow these steps!



How to find parts list and look up parts:

  1. Search and find the item you are looking for a part for
  2. Once on the product page scroll down to the bottom of the page (you will find a section with description, specs, and parts list)
  3. Click on the parts list tab
  4. Click the drop down arrow and select the model number
  5. A list of parts for that model number will expand out
  6. If available for ordering you can add these items directly to your cart
  7. If not available for online ordering, no worries! Contact your local branch and they will look into ordering that part for you.

Still have questions? Contact your local salesperson or branch for additional assistance.

Series: Learn How To Use Our Website Like A Pro – Tip #10 Adding and Managing Users Roles and Permissions

Once you have an online account set up with East Coast Metal Distributors you can add and manage users right from the Customer Portal. This allows you to add technicians, salespeople, and office staff so they can place orders, check pricing, pay invoices and more.

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Series: Learn How To Use Our Website Like A Pro – Tip #2 View Inventory & Stock Levels

See inventory levels anytime, anywhere. Login to your account to view up to date inventory at your local branch.

Making sure the product you sell to your customer are in stock is an important part of any sale, which is why we make it easy to view inventory levels right from our website or mobile app. Login to your online account at www.ecmdi.com to see inventory at your local or nearby branch. No more calling your salesperson or branch to see if your products are in stock.

Green lettering, indicates that the item is available for purchase at your local branch. Click on the “Stocked At” drop down to select your local branch or nearby branch to view inventory that is stocked closest to you.

Working over the weekend or after our normal business hours? No problem! You can check inventory levels and have the system ready for pickup the next business day.

We hope this helps you look up inventory on our website like a pro. Still have questions? Contact your local branch or salesperson and we can help set up additional training on our website for you and your staff.

Series: Learn How To Use Our Website Like A Pro – Tip #1 View Your Pricing Like A Pro  

Logging into your online account allows you to view your own personal pricing. Shop and place orders 24/7 for easy pickup and delivery.

Staying up to date on pricing can be a tedious task, that is why ECMD has made it a breeze for you. Login to your online account at www.ecmdi.com to view your specific pricing on all products. Easily download pricebooks into either a PDF or CSV file so that you can easily manage pricing on your end. No more manual updates for potentially hundreds of products!

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How to minimize drain pan water damage – VIDEO: Receive float switch and flood alerts

30% of truck rolls are due to clogged condensate lines. Knowing that the float switch was tripped on the air handler helps to get the right tech onsite before you get an emergency call from your customer. 

Now you can get notified when the float switch trips or there is water in the drain pan. New smart water sensors send alerts to your phone for floods, leaks, and clogged condensate lines. 

Watch this short video to see the float switch alert system in action.

Book a demo with Alert Labs to learn more about this remote A/C monitoring and alert system. 

Tips for Home Service Companies in the Time of the Coronavirus [COVID-19]

The COVID-19 outbreak continues to have an unprecedented impact on the world and the home service industry. We at Housecall Pro (partners with East Coast Metal Distributors) are committed to helping all home service professionals stay informed and help their communities, employees, and customers.

We will continue to provide data, guidance, helpful templates, online webinars and other resources that can be found at www.housecallpro.com/coronavirus.

Housecall Pro Home Services Coronavirus Daily Evening Update

mel news

Tune in every evening as Housecall Pro’s Senior VP of People, Melina Fairleigh, joins co-founder Roland Ligtenberg and Alexa Greenberg to share daily updates on the effect of the Coronavirus pandemic and its effect on home service businesses. They will discuss ways to keep your business running, give you the tools you need to keep your employees protected and answer all your questions live. Here’s how you can join:

How to register for the free webcastclick here to join now

Time: every evening at 5 pm PDT/8 pm EDT

We have also created a Facebook group for Discussion of the Coronavirus among all home service professionals. It’s a great place to ask questions, provide suggestions, share ideas and participate in the ongoing discussion around the impact of Coronavirus on home services.  You can join for free here.

Finally, we’ve also put together a list of measures home service companies can take when sending a tech into someone’s home to communicate your commitment to safety, put homeowners at ease and establish the ground rules for conducting your work. We’ve provided this list in a template form below you can use to communicate them with your customers.

Feel free to use these templates and edit them in a way that makes the most sense for your business.

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How to Brand Your HVAC Company

Telling your company’s story will connect with customers

Marketing-tree

Everyone has a story to tell, even heating and air conditioning companies. Many are a story of passion, sacrifice, and the will to succeed where others have failed. People can identify with that and relate to it in their own lives. They want to hear about success and what you stand for. If you humanize your company, consumers will identify with it. They will want to do business with you over your competition. So, how do you brand your HVAC business in 2020?

How to Sell Recurring Service Agreements and Increase Revenue for Your Home Service Business

If your home-service company is like many others, it relies on a steady stream of calls from customers in order to stay in operation. Yet if your phone stops ringing for whatever reason, your business could be at risk. But what if there was a way to put your finances on autopilot, allowing your company to weather even the worst of off-seasons? That’s the type of transformative effect recurring service agreement can have for businesses that make house calls.

If you’re unfamiliar with the term recurring service agreements, or if you’ve heard of recurring service agreements but aren’t sure how they can apply to your business, this article introduces the essentials and includes some tips to help you learn how to sell recurring service agreements to your customers.

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HouseCall Pro: HVAC Invoicing — 11 Mistakes to Avoid



Running every aspect of your HVAC business is a tall order. The busier you get with new clients and jobs, the less time you have to focus on paperwork.

So, it’s not surprising that some of the administrative stuff like invoicing might fall through the cracks.

Fortunately, HVAC invoicing doesn’t have to be complicated. We put together this list of common mistakes to avoid – so you can get paid faster, cut back on paperwork, and make invoicing a breeze.

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