As an HVAC contractor, managing your pricing has always been an important part of your business, but this past year had made it more critical than ever. Many contractors we have spoken to recently have described the perfect storm of challenges facing their businesses:
- Strong demand for services, but continued lack of skilled labor
- Equipment shortages creating delays and disruptions
- Inflationary pressures increasing the cost of doing business
If you don’t play close attention to your pricing strategy, these factors can damage your profits and growth prospects.
Dial in Your Pricing Strategy
When your costs increase, whether it’s equipment or labor, it’s critical to have a strategy for how you incorporate those costs into your business. HVAC businesses are not alone in dealing with this problem. We’ve scanned the web for some expert advice, and found a few that are worth your time.
Continue reading “Power Up Your HVAC Pricing Strategy”
Selling with digital tools does not have to be impersonal.
It’s true: there is something special about a firm handshake and looking your customer in the eye. Especially when you’re discussing a large investment in a new HVAC system for their home.
But it’s also a misconception that going digital with your customer communications translates to being less personal. In fact, digital tools can help you further personalize your customer interactions in surprising ways!
A. Differentiate from the Competition
Your customers are often reviewing multiple proposals, and some may have lower prices than yours. By adding a personal touch, like a customized message to your customer, you set yourself apart from the other proposals your customer received. Continue reading “Get Personal with Digital HVAC Sales Techniques”
Login and access your invoiced order history from your online customer portal at www.ecmdi.com. Terms customers can even pay and manage invoices online.
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #13 Managing Invoices”
Do you repair or replace equipment? We know that when you are repairing equipment it is imperative you have the correct parts. Our parts look up tool has always been available on our mobile app but now you can look up parts on the website. Easily search and order parts for whatever repair or replacement you are working on. Want to get started today…. Easy. Login to your East Coast Metal Distributors account and follow these steps!
How to find parts list and look up parts:
- Search and find the item you are looking for a part for
- Once on the product page scroll down to the bottom of the page (you will find a section with description, specs, and parts list)
- Click on the parts list tab
- Click the drop down arrow and select the model number
- A list of parts for that model number will expand out
- If available for ordering you can add these items directly to your cart
- If not available for online ordering, no worries! Contact your local branch and they will look into ordering that part for you.
Still have questions? Contact your local salesperson or branch for additional assistance.
Once you have an online account set up with East Coast Metal Distributors you can add and manage users right from the Customer Portal. This allows you to add technicians, salespeople, and office staff so they can place orders, check pricing, pay invoices and more.
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #10 Adding and Managing Users Roles and Permissions”
See inventory levels anytime, anywhere. Login to your account to view up to date inventory at your local branch.
Making sure the product you sell to your customer are in stock is an important part of any sale, which is why we make it easy to view inventory levels right from our website or mobile app. Login to your online account at www.ecmdi.com to see inventory at your local or nearby branch. No more calling your salesperson or branch to see if your products are in stock.
Green lettering, indicates that the item is available for purchase at your local branch. Click on the “Stocked At” drop down to select your local branch or nearby branch to view inventory that is stocked closest to you.
Working over the weekend or after our normal business hours? No problem! You can check inventory levels and have the system ready for pickup the next business day.
We hope this helps you look up inventory on our website like a pro. Still have questions? Contact your local branch or salesperson and we can help set up additional training on our website for you and your staff.
Logging into your online account allows you to view your own personal pricing. Shop and place orders 24/7 for easy pickup and delivery.
Staying up to date on pricing can be a tedious task, that is why ECMD has made it a breeze for you. Login to your online account at www.ecmdi.com to view your specific pricing on all products. Easily download pricebooks into either a PDF or CSV file so that you can easily manage pricing on your end. No more manual updates for potentially hundreds of products!
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #1 View Your Pricing Like A Pro “
At East Coast Metal Distributors we know that you are busy, so we want to make ordering as easy as possible. Check out these 4 easy ways to order – pick which one is the best for you and get started today!
Continue reading “4 Easy Ways to Order with East Coast Metal Distributors”
30% of truck rolls are due to clogged condensate lines. Knowing that the float switch was tripped on the air handler helps to get the right tech onsite before you get an emergency call from your customer.
Now you can get notified when the float switch trips or there is water in the drain pan. New smart water sensors send alerts to your phone for floods, leaks, and clogged condensate lines.
Watch this short video to see the float switch alert system in action.
Book a demo with Alert Labs to learn more about this remote A/C monitoring and alert system.