Marketing during this crisis calls for new and lean strategies. We’ve put together a list of steps you can take right now to foster customer engagement whether you’re currently open for business or not, as well as resources we’ve created for small businesses and examples from other pros.
Continue reading “Housecall Pro Blog: Home Service Business Marketing During the COVID-19 Crisis”
New Year, New Look! An updated website is coming soon.
We have been busy designing a new website just for you! Expect to find the same familiar tools with an improved shopping experience. Check out some of the key improvements you can expect:
Customer Portal (formally your account dashboard) – Your customer portal is where your can now manage your East Coast Metal Distributors account. View and manage account information, order templates, user roles, invoices, and more!
Cleaner Look – A fresh new, updated look. We’ve redesigned our website for a better experience on the cutting edge of industry standards.
Easier to Navigate – A streamlined toolbar will help you find product easily from the jobsite or office. Improved categories and filters help you and your team find the product you need when and where you need it.
Updated Tools – We’ve improved your shopping experience while keeping the same familiar tools that help in your day to day. NEW features, such as parts lookup, have also been added to continue to serve you.
Stay tuned for more updates on our new and improved website at www.ecmdi.com!
On a recent cold afternoon, I received a call from a frantic service technician. He diagnosed a faulty gas valve in a gas furnace, arrived on the job site with a new gas valve, taken time to ensure the new valve was installed properly, and then observed in horror as the exact same failure to ignite happened with the new valve. Now, let us all be honest with ourselves … after all, nobody is watching … we have all been that technician. We have all experienced the horror of realizing our diagnosis is wrong. Not a good feeling … and far worse if the furnace is in a closet and the homeowner is standing over your shoulder.
After the technician took a few deep breaths and regained composure, we began to go back through the furnace together.
Continue reading “Tech Tips: Diagnosing a Front Cover Switch”
Power surges are commonly blamed when controls go bad on high-end units. I am not sure how often this is an accurate diagnosis versus how often this is just an easy scapegoat for unexplained parts failures. Plus … let us all be honest for a minute and acknowledge that as technicians we have all been guilty of condemning a control board because the system was operating abnormally and we did not understand what was happening … so therefore it must be that fancy looking control board.
Continue reading “Tech Tips: Surge Protection”
The most important take away from this blog is change. your. oil.
The proper oil in a vacuum pump acts as a blotter and absorbs all of the moisture and non-condensables. As the oil becomes saturated with these contaminants, the efficiency of the pump is dramatically reduced.
Maintaining clean oil in the pump ensures that the pump will operate at peak efficiency and prolong its life.
Continue reading “The Key to Helping JB Pumps Last for Years is Oil”
Whether you are a large or small contractor, any business can benefit from inventory management. SimpleStock can help those who experience a delay in jobs due to stock outs or manual ordering of product. It can also help prevent overstocking of unnecessary items, excess inventory and high write-offs. SimpleStock allows you to take control of your inventory anywhere, anytime from your mobile device or tablet.
Continue reading “Take control of your inventory today!”
When I was first starting out in the HVAC Industry as a new technician, it was a common joke at my first company that you could tell the longer a technician had been in the industry by looking at his tool bag. The joke was that while newbie technicians such as me had a tool bag loaded with tools, the veteran technicians had a mostly empty and worn bag that had a few things here and there in it. Granted, I learned a lot from the senior technicians at that company, but I did not carry that habit with me. If you want to do a job correctly, then you must have the correct tools.
Continue reading “Tech Tips: What’s in Your Bag?”
Check in with Dockside Pickup right from the East Coast Metal Distributors mobile app. Your order is then entered in a priority queue where you can monitor the progress of your order while you wait in your vehicle. When your order is ready, you will be notified so that you can just load and go.
Benefits of Using Dockside Pickup
1. Minimize Contact – Limit contact when picking up your orders for a safer, quicker pickup experience.
2. Priority Pickup – Your order will go into a priority queue for our staff to pick and stage. Dockside pickup allows you to skip the line for VIP service.
3. Monitor Progress – Track the progress of your order while you wait in your vehicle.
4. No More Phone Calls – Cut out the time it takes to call the branch to let them know you are on your way. Check in, pickup and go.
How it Works?
Dockside pick up can be easily accessed from the home page of the mobile app. Once you check in, your order will be entered into a priority queue that you can track for quicker, more convenient pick up.
1. Check In – Select check in located on the home screen of the mobile app (make sure that you are logged in).
2. Select Orders – Select the orders you wish to pick up.
3. Your Vehicle – Enter your vehicle description and how you would like to be notified.
Interested in using Dockside Pickup? Download the app and start checking in today!
More information on Dockside Pickup can be found here.
Once your online account is set up, it’s important to set your preferred store. This will ensure that each time you place an order, your product will come from your local ECMD branch. Setting your preferred store to your local branch is one way to ensure a seamless experience. Continue reading “Series: Learn How To Use The Website Like A Pro – Tip #10 Preferred Store”
Robert Frost once famously fretted over which two diverging roads in the woods to take. He presented the case of a traveler that has come to a crucial decision that must be made. The same theme often rings true in HVAC diagnosis. The technician finds themselves at a diagnostic crossroads, if you will, and a choice must be made:
- The variable-speed blower motor will not run. Is it the board or is it the motor/module?
- My inverter system is throwing an error code. The service manual says it could be the compressor or the board.
- My HVAC system will not communicate. Is it the indoor control board, the outdoor control board, or the wiring?
Today I am going to review troubleshooting an inverter compressor and the control that drives it. Often in analyzing service manuals you find flow charts that look like this:
Continue reading “Series: Pro Training – Troubleshooting An Inverter Driven Compressor”