What Is Field Service Management Software?

If you work in a home-services industry — and especially if you manage a team of professionals who make house calls — there’s a good chance you’ve heard about field service management software. But exactly what does this term refer to, and is field service management software applicable in your specific line of work?

To help you gain a clearer understanding of what field service management software is and how your business might use it, here’s an overview of everything you need to know about this revolutionary way to streamline your workflow.

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Tech Tip: Much Ado About Refrigerant

The topic of refrigerant has been an ongoing saga since we first announced the phase-out of HCFC R-22 in 2010. There have been numerous rumors circulating throughout the years about what would happen to refrigerant and when it would happen. We have lived through a roller coaster of prices with not only R-22, but with R-410A as well. However, it is important to keep in mind that the value of anything in the world is only what you can find someone willing to pay for it. So, here we are in 2019, and I am not sure we have any better grasp on where we are headed than we did nearly ten years ago.

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Tech Tip: Defrosting During The Cold & Understanding The Defrost Cycle

In the depth of winter, the weather outside is frightful and the heat pump is “chugging” away to keep the inside delightful. Without our trusty defrost cycle in these conditions our heat pump would quickly begin to look like Frosty the Snowman…minus the jolly part. There’s nothing jolly about a broken heat pump.

The defrost cycle is what allows for our heat pumps to continue efficient heating operation in cold weather. However, the actual operation of the defrost cycle is often not understood as well as desired. This leads to improper settings as well as misdiagnosis. Let’s dig into the basic concept of a heat pump operating in heat and the defrost cycle that protects it.
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Bertrand Plumbing and Heating is rapidly increasing its sales and saving a ton of time on drafting proposals with OnCall Air.

 

Martin Bertrand started his Plumbing and Heating Company 13 years ago in Ontario, Canada, and has expanded his business to include 32 employees. He has been using OnCall Air since March of 2018 with great success.

Before using OnCall Air, Martin and his team used to write all proposals by hand, giving his customers only “the option we thought was best for the client.”

 But even writing a one option proposal took him a lot of time! As he describes, “I’d have to leave my customer’s place, go back to the office, write up the proposal which would take me another thirty minutes and then I would send the email.” And he was not done! Then he would have to call the customer back and try to explain his paper proposal over the phone.

Then he decided to try OnCall Air and its awesome features…

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Introducing: Vive Comfort

LIVE COMFORTABLY

With a tablet-style design and intuitive functionality, Vive™ products respond to every phase of life with corresponding comfort and style. Our cutting edge temperature management is wireless capable, easy to program and user-friendly, and it communicates with almost any HVAC system. Advanced technology and the large, blue LED display offer timeless appeal with contemporary flair. Experience the exclusive controls that bring maximum performance, efficiency and comfort into the home or commercial setting.

KEEP THE SAME WALL, UPGRADE EVERYTHING ELSE

Unlike competitive products that leave ghostly reminders of past installations,  Vive™ controls fit the existing vacancies left by old thermostats and are easy to install. The lineup includes industry-leading features like:

Easy-To-Read LED Display

Large backlit screens cast a modern blue display with stunning readability to make adjusting the temperature super simple.

5-year Warranty Coverage

To ensure peace of mind and enhance comfort, Vive™ thermostats come backed with the best warranty in the industry.

Multiple Installation Options

Putting in a Vive™ thermostat couldn’t be easier. You get to pick whatever works best from a full lineup of tethered and wireless options.

 

Residential and Commercial Flexibility

Whether home or office comfort is needed, Vive™ thermostats can control the space with perfect results.

A Year In Review: Our Favorite Blog Posts Of 2018

Gordon_Joey_Handshake
Pictured: Gordon Ferrell, President of the East Division at East Coast Metal Distributors and Joey Boles, President/Owner of Boles Supply.

East Coast Metal Distributors Acquires Boles Heating & Air Supply, Inc.

East Coast Metal Distributors has acquired Boles Heating & Air Supply, Inc. and its three locations in Fayetteville, Aberdeen and Boone, NC.

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East Coast Metal Distributors Donates Two Amana Units To Gary Sinise Foundation

We donated two complete Amana systems to help refurbish Retired US Army Sgt Strickland’s home.

Read More >>

 

Temp Rise

Most forget this crucial area when doing heating equipment check-ups. Are you?

A crucial area that is often overlooked on a gas furnace is the temperature rise. The temperature rise across a gas furnace is like ensuring that your vehicle has plenty of coolant in the radiator.

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Image from http://www.ncwhomeinspections.com/Electric+Furnace+Inspection

Three Reasons for Heat Sequencer Failure

As heating season continues, HVAC professionals might see an increase in service calls from customers who say that their heat has stopped working or won’t turn on. One of the most common problems identified is heat sequencer failure.

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Contractors across the country are closing sales around the clock with OnCall Air

Hundreds of HVAC contractors across the country are closing millions in sales every week through OnCall Air, the HVAC Sales platform that provides your customers with the buying experience they now expect. Contractors who use OnCall Air, close more sales, drive higher value and save precious time.

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East Coast Metal Distributors Acquires Boles Heating & Air Supply, Inc.

East Coast Metal Distributors has acquired Boles Heating & Air Supply, Inc. and its three locations in Fayetteville, Aberdeen and Boone, NC.  In addition, all of Boles Supply’s 19 associates will join the East Coast Metal Distributors team and the former Boles Supply’s locations will operate under the East Coast Metal Distributors brand.

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