Series: Learn How To Use Our Website Like A Pro – Tip #7 Filtering and Searching for Product

East Coast Metal Distributors stocks and distributes thousands of products and we understand that the thought of having to shift through them all to find the right one can be intimidating. That’s why we have made it easier than ever to narrow down your search through filters such as SEER, size, gauge, brand, and more! 

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Series: Learn How To Use Our Website Like A Pro – Tip #6 View & Download Spec Sheets

East Coast Metal Distributors provides tools that you need to successfully complete a job. Start viewing and downloading specification sheets like a pro today! View and download specification, installation, warranty documents, consumer literature, and parts lists straight from our website or mobile app.

Our Specifications tab allows you to view the attributes of a specific product. Listed attributes include size, weight, stage, seer, and more. Our product information team provides this data to ensure the product you are purchasing is right for your customer.

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Series: Learn How To Use Our Website Like A Pro – Tip #5 Find AHRI Matchups

Save time by using our AHRI matchup tool like a pro.

Our website is a one-stop shop for creating an AHRI matchup. Skip the hassle of visiting multiple sites and find a matchup in one place. You will also be able to filter multiple matchup results, view matchup pricing, and add to cart.

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Series: Learn How To Use Our Website Like A Pro – Tip #4 Manage and Pay Invoices

View your invoices and bills online in one place. It’s easy – login to your online account for a one stop shop for invoices/statements and payments.

Once you log into your online account select the Pay Invoices tab under your Customer Portal. This will automatically log you into your online invoice and payment portal where you can view and manage all of your past and current invoices.

Click on the settings tab in your invoice portal to receive an email when a new bill is available, attach a PDF version, receive payment confirmation and sign up for paperless bills.

Interested in opening a credit account with East Coast Metal Distributors? Fill out the online credit application found HERE

Series: Learn How To Use Our Website Like A Pro – Tip #3 View/Accept Bids

Do you request bids from your ECMD Sales Rep? Viewing and accepting bids is now easier than ever! You have access to them 24/7. You can download the bid as a PDF or CSV(excel) file for future reference. Login to your online account at www.ecmdi.com to start accepting and viewing bids today. 

Follow these easy steps to get started today!

1.Login to your ECMDI account 

2. Select “Bids” in the menu located on the left hand side of your Customer Portal.

3. Search for bids by the bid #, bid name, or job name.  

4.Click on a bid to view items and pricing and select “Accept Full Bid” to add those items to your cart for easy checkout.

We hope this helps you look up pricing on our website like a pro. Still have questions? Contact your local branch or salesperson and we can help set up additional training on our website for you and your staff.

 

 

Series: Learn How To Use Our Website Like A Pro – Tip #2 View Inventory & Stock Levels

See inventory levels anytime, anywhere. Login to your account to view up to date inventory at your local branch.

Making sure the product you sell to your customer are in stock is an important part of any sale, which is why we make it easy to view inventory levels right from our website or mobile app. Login to your online account at www.ecmdi.com to see inventory at your local or nearby branch. No more calling your salesperson or branch to see if your products are in stock.

Green lettering, indicates that the item is available for purchase at your local branch. Click on the “Stocked At” drop down to select your local branch or nearby branch to view inventory that is stocked closest to you.

Working over the weekend or after our normal business hours? No problem! You can check inventory levels and have the system ready for pickup the next business day.

We hope this helps you look up inventory on our website like a pro. Still have questions? Contact your local branch or salesperson and we can help set up additional training on our website for you and your staff.

Series: Learn How To Use Our Website Like A Pro – Tip #1 View Your Pricing Like A Pro  

Logging into your online account allows you to view your own personal pricing. Shop and place orders 24/7 for easy pickup and delivery.

Staying up to date on pricing can be a tedious task, that is why ECMD has made it a breeze for you. Login to your online account at www.ecmdi.com to view your specific pricing on all products. Easily download pricebooks into either a PDF or CSV file so that you can easily manage pricing on your end. No more manual updates for potentially hundreds of products!

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ACHR News: Don’t Let COVID Stop You From Training Your HVAC Technicians

Technology is still progressing, and training is still critical

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PHOTONCOURTESY OF SCOTT MERRITT

The health and safety practices of countless different industries changed when the pandemic hit. HVAC is no exception, and most of us have adjusted to life in the “new normal” of COVID-19 restrictions and concerns.

For some, this was also an excuse to put purposeful and necessary practices on hold. That’s not only a shame — it’s potentially damaging to both our businesses and the homes or businesses we serve.

At Fire & Ice, we’ve maintained a strict training regimen throughout the pandemic, and we’ve done so without outbreaks or unnecessary risks. While no plan is foolproof in the current environment, I believe it remains our duty to maintain training practices that enhance our service.

The ways this can be accomplished are a mix of practical and philosophical: committing to systemic training practices that aren’t remote, devoting resources and space to training, adhering to health and safety best practices, and creating training plans with customer end results in mind.

Remote and In-Person Training

Remote training has its place, but I’m here to tell you that it isn’t sufficient for your technicians.

Training Center.
PHOTO COURTESY OF SCOTT MERRITT

The simple truth is that working with your hands in a live environment is the only reliable way to improve many skills that HVAC technicians need to be successful. Rare is the new trainee who knows everything they’ll need to immediately after their hire, or who can diagnose and fix the full range of issues after only school training and prior in-field experience.

Has the industry slowed down during COVID? Have innovations stopped being announced? Of course not. So if we don’t want to fall behind, proactive training remains necessary.

None of this should be news to business owners or installation and service managers. So how do you account for the pandemic?

Training Space and Materials

The first step is having a dedicated space for training and devoting the equipment and resources to building it out with a full array of equipment.

Training Center.
PHOTO COURTESY OF SCOTT MERRITT

The Fire & Ice Training Center allows us to hold larger demonstrations, even in recent months. You may not have that luxury, but creating a dedicated space is still a priority.

The type of training you can perform may be limited by space — maybe only a few people can safely be in the room at the same time — but there is still a benefit.

The same is true of the time of year. When cooling season hits, we frankly don’t do much training unless it’s very specific and necessary. But the center is used quite a bit during slower months. Forming a long-term training plan, then sticking to it, is key.

A single training space can be the difference between relatively smooth operations and dozens of callbacks during the year’s most demanding months. How many thousands of dollars are being lost because there wasn’t a piece of equipment that allowed your technicians to understand the problem beforehand? Only you can answer that, but the idea that training opportunities pay dividends for your business should be obvious.

Safety and Health Precautions

How do you stay safe? Some safety recommendations are universal to all walks of society, but some can benefit from our industry expertise:

Stay distanced. Plan training around the available space, and stay distanced at all times.

Wear PPE. This is something HVAC professionals should be good at. We know the benefits of good filtration for your health, and personal protection equipment (PPE) is your own personal filter.

Filter your air. MERV 13+ filters have been shown to be effective at capturing COVID particles. If you’re not leveraging this knowledge into increased protection for your employees, you’re missing an opportunity.

Keep the air clean. Similarly, we know the benefit of air purifiers. The Reme Halo Air Purifier has been proven to be 99.9% effective at neutralizing COVID. We use these in our shared workspaces to decrease the risk of contracting the virus.

Provide safety resources. Do your employees have ready access to medical-quality masks? Hand sanitizer? If not, you’re leaving them to fend for themselves, which is a recipe for disaster.

Does this mean you’ll be risk-free? No. Nothing in life comes without risk these days. But you’ll be effectively limiting your risk, and thus limiting the risk your business faces from things like virus outbreaks and loss of customer trust around your health and safety practices.

This takes clear direction and leadership to instill the mentality company-wide.

What Customers Deserve

I firmly believe that what is best for our customers and employees is best for our business. Even if it takes time and effort to set up regular training practices, the long-term benefits are myriad.

Fewer callbacks, more empowered technicians, and a tool for recruiting (“Hey, check out our personalized training center!”) are just a few of the benefits. Several of our employees have told me what a boon our training center is, and it’s certainly reduced the number of callbacks we’ve had, which in turn reduces things like annoyed customers and bad reviews.

It’s possible to do on a variety of budgets, even amidst the pandemic. If you commit to training in a way that incorporates these elements, you’ll be able to build a successful plan that uplifts everything your technicians do.

Housecall Pro Blog: Home Service Business Marketing During the COVID-19 Crisis

Marketing during this crisis calls for new and lean strategies. We’ve put together a list of steps you can take right now to foster customer engagement whether you’re currently open for business or not, as well as resources we’ve created for small businesses and examples from other pros.

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Updated Website Coming Soon!

New Website Coming Soon

New Year, New Look! An updated website is coming soon.

We have been busy designing a new website just for you! Expect to find the same familiar tools with an improved shopping experience. Check out some of the key improvements you can expect:

Customer Portal (formally your account dashboard) – Your customer portal is where your can now manage your East Coast Metal Distributors account. View and manage account information, order templates, user roles, invoices, and more!

Cleaner Look – A fresh new, updated look. We’ve redesigned our website for a better experience on the cutting edge of industry standards.

Easier to Navigate – A streamlined toolbar will help you find product easily from the jobsite or office. Improved categories and filters help you and your team find the product you need when and where you need it.

Updated Tools – We’ve improved your shopping experience while keeping the same familiar tools that help in your day to day. NEW features, such as parts lookup, have also been added to continue to serve you.

Stay tuned for more updates on our new and improved website at www.ecmdi.com!