Selling with digital tools does not have to be impersonal.
It’s true: there is something special about a firm handshake and looking your customer in the eye. Especially when you’re discussing a large investment in a new HVAC system for their home.
But it’s also a misconception that going digital with your customer communications translates to being less personal. In fact, digital tools can help you further personalize your customer interactions in surprising ways!
A. Differentiate from the Competition
Your customers are often reviewing multiple proposals, and some may have lower prices than yours. By adding a personal touch, like a customized message to your customer, you set yourself apart from the other proposals your customer received. Continue reading “Get Personal with Digital HVAC Sales Techniques”
Login and access your invoiced order history from your online customer portal at www.ecmdi.com. Terms customers can even pay and manage invoices online.
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #13 Managing Invoices”
East Coast Metal Distributors customers can follow our self-service online account linking process to create an online account.
Go to www.ecmdi.com to create and account and gain access to valuable HVAC digital tools for ordering, product info, warranty look up, and more…available 24/7 on the mobile app or website.
If you do not have an online account follow the below steps to create one to gain access to ordering, inventory, invoices, and more!
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #12 Creating an Online Account”
Top four ways to stay up to date with ECMD Promotions
East Coast Metal Distributors is dedicated to bringing you the best products and promotions. However, we know that staying up to date with each promotion can be a tedious task. Every month we feature something different; be it tools, parts, equipment, or other categories; and we encourage you to take advantage of these sales while they last. We work hard to highlight each promotion on multiple channels to ensure that all of our customers hear about our promotions. Below, we list the top four ways you can stay up to date with our promotions:
Do you repair or replace equipment? We know that when you are repairing equipment it is imperative you have the correct parts. Our parts look up tool has always been available on our mobile app but now you can look up parts on the website. Easily search and order parts for whatever repair or replacement you are working on. Want to get started today…. Easy. Login to your East Coast Metal Distributors account and follow these steps!
How to find parts list and look up parts:
- Search and find the item you are looking for a part for
- Once on the product page scroll down to the bottom of the page (you will find a section with description, specs, and parts list)
- Click on the parts list tab
- Click the drop down arrow and select the model number
- A list of parts for that model number will expand out
- If available for ordering you can add these items directly to your cart
- If not available for online ordering, no worries! Contact your local branch and they will look into ordering that part for you.
Still have questions? Contact your local salesperson or branch for additional assistance.
Once you have an online account set up with East Coast Metal Distributors you can add and manage users right from the Customer Portal. This allows you to add technicians, salespeople, and office staff so they can place orders, check pricing, pay invoices and more.
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #10 Adding and Managing Users Roles and Permissions”
Do you order the same products over and over again? East Coast Metal Distributors has a solution to better streamline the ordering process for you. Our Order Template feature can help you create a list of products that are tailored to your order habits. Building order templates on our website is easy and helps you save lists of commonly ordered products for easy reference when you need to reorder.
Continue reading “Series: Learn How to Use the Website Like A Pro – Tip #8 Order Templates”
East Coast Metal Distributors stocks and distributes thousands of products and we understand that the thought of having to shift through them all to find the right one can be intimidating. That’s why we have made it easier than ever to narrow down your search through filters such as SEER, size, gauge, brand, and more!
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #7 Filtering and Searching for Product”
East Coast Metal Distributors provides tools that you need to successfully complete a job. Start viewing and downloading specification sheets like a pro today! View and download specification, installation, warranty documents, consumer literature, and parts lists straight from our website or mobile app.
Our Specifications tab allows you to view the attributes of a specific product. Listed attributes include size, weight, stage, seer, and more. Our product information team provides this data to ensure the product you are purchasing is right for your customer.
Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #6 View & Download Spec Sheets”