Tag: HouseCall Pro

Win more deals, impress your customers! 

Successful HVAC/R businesses know that every touchpoint with your customers matters.  And to turn leads into customers and truly provide a 5-star experience you need the right tools for the job.  That’s why we are proud to announce OnCall Air now seamlessly integrates with Housecall Pro.  It’s the best way to win more jobs and provide an amazing customer experience.  

Housecall Pro is trusted by more than 4,000 HVAC, electrical and plumbing businesses ranging from small to large. The simple to use platform helps with your scheduling, dispatching, customer communications, billing, payments and more.  You’ll earn more 5-star reviews and save time.  

With OnCall Air, you’ll get a total sales platform that elevates sales, empowers your technicians and streamlines your sales processes. Easily create custom quotes, provide customers more choices and recommend upgrades that delivers more value to your customers and profit to your business.   

Take advantage of this amazing new integration today.  Signing up and getting up and running is simple. Get started today and you’ll receive a $50 gas card just for attending a demo of Housecall Pro. And if you sign up, you can receive up to 3 months of OnCall Air free and up to 25% off your first year of Housecall Pro.   

Request a demo today!

Tips for Home Service Companies in the Time of the Coronavirus [COVID-19]

The COVID-19 outbreak continues to have an unprecedented impact on the world and the home service industry. We at Housecall Pro (partners with East Coast Metal Distributors) are committed to helping all home service professionals stay informed and help their communities, employees, and customers.

We will continue to provide data, guidance, helpful templates, online webinars and other resources that can be found at www.housecallpro.com/coronavirus.

Housecall Pro Home Services Coronavirus Daily Evening Update

mel news

Tune in every evening as Housecall Pro’s Senior VP of People, Melina Fairleigh, joins co-founder Roland Ligtenberg and Alexa Greenberg to share daily updates on the effect of the Coronavirus pandemic and its effect on home service businesses. They will discuss ways to keep your business running, give you the tools you need to keep your employees protected and answer all your questions live. Here’s how you can join:

How to register for the free webcast: click here to join now

Time: every evening at 5 pm PDT/8 pm EDT

We have also created a Facebook group for Discussion of the Coronavirus among all home service professionals. It’s a great place to ask questions, provide suggestions, share ideas and participate in the ongoing discussion around the impact of Coronavirus on home services.  You can join for free here.

Finally, we’ve also put together a list of measures home service companies can take when sending a tech into someone’s home to communicate your commitment to safety, put homeowners at ease and establish the ground rules for conducting your work. We’ve provided this list in a template form below you can use to communicate them with your customers.

Feel free to use these templates and edit them in a way that makes the most sense for your business.

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5 Promotional Ideas to Help Grow Your HVAC Business

Coming up with creative promotional ideas to grow your local HVAC business is critical. Sure, even the big guys need a boost every now and then, but the heart of your small company depends on gaining (happy, loyal!) customers for consistent business—and unique HVAC business promotions are just the ticket.

If you think that all the best promotional ideas have already been done before, we’re happy to share a few tricks up our sleeve that you might not have tapped into yet. When it’s time to grow your HVAC business with a promotional push, think about these five strategies.

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The Ultimate Guide To Yelp For Business Owners

Whether customers want to buy the latest tech, dine at the finest local restaurant, or find a plumber to fix a leaky faucet fast, they’ll most likely check reviews before purchasing, ordering, or contracting.

In fact, one out of three customers reported a three-star or lower rating would dissuade them from patronizing a business. This places immense pressure on businesses to not only satisfy their customers but to delight them as well.

If you own and operate an established business or are just getting started, Yelp is a platform that can help customers provide valuable feedback and for prospective customers to find you. In this ultimate guide to Yelp for businesses, we detail how to get started, the intricacies of the platform including free and paid tools, and tips for managing your business.

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Do you use 100% of your HVAC-R software?

Most HVAC-R businesses only use 10% of their business operations software mainly because most software is incredibly hard to learn and use.

Not Housecall Pro.

Housecall Pro has been voted as the #1 easiest platform to use for five years in a row and also boasts the shortest onboarding time so you can get up and running in no time.

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Introducing: Housecall Pro XL

Watsco is excited to announce our software partnership with Housecall Pro and the brand new XL platform.

Housecall Pro XL is a platform of powerful software tools to help accelerate your business growth, better manage your money, understand your numbers and analytics, and help deliver the most amazing customer experience possible.

Find out why Housecall Pro has become the preferred field service management solution for all HVAC-R professionals by requesting your free demo [here]

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4 Lead Follow Up Marketing System Techniques

As a trade service professional, it’s incredibly important to keep your customer base strong. One of the best methods for doing so is investing in a strong sales follow up marketing campaign. Knowing how to market your HVAC business isn’t always simple, but taking an extra step to follow up with a prospect can be the difference between a sale and empty pockets.

But follow up marketing isn’t just limited to that first contact with a prospect. Another follow up marketing opportunity happens after you’ve provided a service to a customer. How do you keep that customer in the marketing loop to avoid never seeing them again? The key – again – is to rely on timely follow up marketing.

At its most basic definition, follow up marketing means that you – wait for it – follow up after an initial communication to stay in contact with a prospective customer who may convert into a first-time customer or turn into a return customer, if you play your marketing cards right that is.

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How to Sell Recurring Service Agreements and Increase Revenue for Your Home Service Business

If your home-service company is like many others, it relies on a steady stream of calls from customers in order to stay in operation. Yet if your phone stops ringing for whatever reason, your business could be at risk. But what if there was a way to put your finances on autopilot, allowing your company to weather even the worst of off-seasons? That’s the type of transformative effect recurring service agreement can have for businesses that make house calls.

If you’re unfamiliar with the term recurring service agreements, or if you’ve heard of recurring service agreements but aren’t sure how they can apply to your business, this article introduces the essentials and includes some tips to help you learn how to sell recurring service agreements to your customers.

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Why Using and Promoting Online Booking Matters for Your Business

Let Online Booking Increase Your Revenue and Customer Approval

Home service pros need to do business online… even though it sounds counterintuitive. After all, the bulk of your work involves face-to-face visits with a customer on their property. Isn’t handing out business cards and earning referrals the old fashioned way enough? As it turns out: no.

A whopping 97% of people use the internet to find local services. That includes you, whether you do plumbing, carpet cleaning, garage door repair, or any other home-related business. And when once people find you, they want to book quickly. Up to 70% of customers would book online if it was available.

Perhaps the most important thing you can do for your in-person business is to allow online booking. And then you need to tell everyone about it.

Along with getting a great online booking software, what can you do to promote the option to book online? Let’s talk about how online booking sells itself by improving the customer experience, and what you can do to win over the unconvinced.

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