Category: Technology

Series: Learn How To Use Our Website Like A Pro – Tip #3 View/Accept Bids

Do you request bids from your ECMD Sales Rep? Viewing and accepting bids is now easier than ever! You have access to them 24/7. You can download the bid as a PDF or CSV(excel) file for future reference. Login to your online account at www.ecmdi.com to start accepting and viewing bids today. 

Follow these easy steps to get started today!

1.Login to your ECMDI account 

2. Select “Bids” in the menu located on the left hand side of your Customer Portal.

3. Search for bids by the bid #, bid name, or job name.  

4.Click on a bid to view items and pricing and select “Accept Full Bid” to add those items to your cart for easy checkout.

We hope this helps you look up pricing on our website like a pro. Still have questions? Contact your local branch or salesperson and we can help set up additional training on our website for you and your staff.

 

 

Series: Learn How To Use Our Website Like A Pro – Tip #2 View Inventory & Stock Levels

See inventory levels anytime, anywhere. Login to your account to view up to date inventory at your local branch.

Making sure the product you sell to your customer are in stock is an important part of any sale, which is why we make it easy to view inventory levels right from our website or mobile app. Login to your online account at www.ecmdi.com to see inventory at your local or nearby branch. No more calling your salesperson or branch to see if your products are in stock.

Green lettering, indicates that the item is available for purchase at your local branch. Click on the “Stocked At” drop down to select your local branch or nearby branch to view inventory that is stocked closest to you.

Working over the weekend or after our normal business hours? No problem! You can check inventory levels and have the system ready for pickup the next business day.

We hope this helps you look up inventory on our website like a pro. Still have questions? Contact your local branch or salesperson and we can help set up additional training on our website for you and your staff.

Series: Learn How To Use Our Website Like A Pro – Tip #1 View Your Pricing Like A Pro  

Logging into your online account allows you to view your own personal pricing. Shop and place orders 24/7 for easy pickup and delivery.

Staying up to date on pricing can be a tedious task, that is why ECMD has made it a breeze for you. Login to your online account at www.ecmdi.com to view your specific pricing on all products. Easily download pricebooks into either a PDF or CSV file so that you can easily manage pricing on your end. No more manual updates for potentially hundreds of products!

Continue reading “Series: Learn How To Use Our Website Like A Pro – Tip #1 View Your Pricing Like A Pro  “

Housecall Pro Blog: Home Service Business Marketing During the COVID-19 Crisis

Marketing during this crisis calls for new and lean strategies. We’ve put together a list of steps you can take right now to foster customer engagement whether you’re currently open for business or not, as well as resources we’ve created for small businesses and examples from other pros.

Continue reading “Housecall Pro Blog: Home Service Business Marketing During the COVID-19 Crisis”

Updated Website Coming Soon!

New Website Coming Soon

New Year, New Look! An updated website is coming soon.

We have been busy designing a new website just for you! Expect to find the same familiar tools with an improved shopping experience. Check out some of the key improvements you can expect:

Customer Portal (formally your account dashboard) – Your customer portal is where your can now manage your East Coast Metal Distributors account. View and manage account information, order templates, user roles, invoices, and more!

Cleaner Look – A fresh new, updated look. We’ve redesigned our website for a better experience on the cutting edge of industry standards.

Easier to Navigate – A streamlined toolbar will help you find product easily from the jobsite or office. Improved categories and filters help you and your team find the product you need when and where you need it.

Updated Tools – We’ve improved your shopping experience while keeping the same familiar tools that help in your day to day. NEW features, such as parts lookup, have also been added to continue to serve you.

Stay tuned for more updates on our new and improved website at www.ecmdi.com!

Take control of your inventory today!

SimpleStock

Whether you are a large or small contractor, any business can benefit from  inventory management. SimpleStock can help those who experience a delay in jobs due to stock outs or manual ordering of product. It can also help prevent overstocking of unnecessary items, excess inventory and high write-offs. SimpleStock allows you to take control of your inventory anywhere, anytime from your mobile device or tablet.  

Continue reading “Take control of your inventory today!”

VIP Service with Dockside Pickup

Check in with Dockside Pickup right from the East Coast Metal Distributors mobile app. Your order is then entered in a priority queue where you can monitor the progress of your order while you wait in your vehicle. When your order is ready, you will be notified so that you can just load and go.

Benefits of Using Dockside Pickup

1. Minimize Contact – Limit contact when picking up your orders for a safer, quicker pickup experience.

2. Priority Pickup – Your order will go into a priority queue for our staff to pick and stage. Dockside pickup allows you to skip the line for VIP service.

3. Monitor Progress – Track the progress of your order while you wait in your vehicle.

4. No More Phone Calls – Cut out the time it takes to call the branch to let them know you are on your way. Check in, pickup and go.

How it Works?

Dockside pick up can be easily accessed from the home page of the mobile app. Once you check in, your order will be entered into a priority queue that you can track for quicker, more convenient pick up.

How Dockside Pickup Works

1. Check In – Select check in located on the home screen of the mobile app (make sure that you are logged in).

2. Select Orders – Select the orders you wish to pick up.

3. Your Vehicle – Enter your vehicle description and how you would like to be notified.

Interested in using Dockside Pickup? Download the app and start checking in today!

More information on Dockside Pickup can be found here.

How to minimize drain pan water damage – VIDEO: Receive float switch and flood alerts

30% of truck rolls are due to clogged condensate lines. Knowing that the float switch was tripped on the air handler helps to get the right tech onsite before you get an emergency call from your customer. 

Now you can get notified when the float switch trips or there is water in the drain pan. New smart water sensors send alerts to your phone for floods, leaks, and clogged condensate lines. 

Watch this short video to see the float switch alert system in action.

Book a demo with Alert Labs to learn more about this remote A/C monitoring and alert system. 

Win more deals, impress your customers! 

Successful HVAC/R businesses know that every touchpoint with your customers matters.  And to turn leads into customers and truly provide a 5-star experience you need the right tools for the job.  That’s why we are proud to announce OnCall Air now seamlessly integrates with Housecall Pro.  It’s the best way to win more jobs and provide an amazing customer experience.  

Housecall Pro is trusted by more than 4,000 HVAC, electrical and plumbing businesses ranging from small to large. The simple to use platform helps with your scheduling, dispatching, customer communications, billing, payments and more.  You’ll earn more 5-star reviews and save time.  

With OnCall Air, you’ll get a total sales platform that elevates sales, empowers your technicians and streamlines your sales processes. Easily create custom quotes, provide customers more choices and recommend upgrades that delivers more value to your customers and profit to your business.   

Take advantage of this amazing new integration today.  Signing up and getting up and running is simple. Get started today and you’ll receive a $50 gas card just for attending a demo of Housecall Pro. And if you sign up, you can receive up to 3 months of OnCall Air free and up to 25% off your first year of Housecall Pro.   

Request a demo today!